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Roots – We are actually Australian!
When participating in the arbitration procedure:
We participate in a dispute resolution procedure before a consumer arbitration board.
The responsible body is the Universal Arbitration Board of the Center for Arbitration e.V.,
Straßburger Straße 8,
77694 Kehl am Rhein
(https://www.verbraucher-schlichter.de).
If you do not participate in the arbitration procedure:
We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.
Alternative dispute resolution:
The European Commission provides a platform for out-of-court online dispute resolution (ODR platform), available at https://ec.europa.eu/odr
We are not willing and not obliged to participate in dispute resolution proceedings before consumer arbitration boards.
